Refund policy

To return or exchange an item, please email us at info@onclearances.com or call +447897023988. Our customer service team will assist you and provide a return authorization number or a prepaid return label if applicable. Note: Orders qualifying for free returns do not need a Return Authorization Number.

Return Guidelines

All returns must be unused, in 100% brand new condition, and returned within 60 days of the original order date.
Refunds will be processed to the original payment method. Original shipping and return shipping costs are not refundable.
Items returned after 90 days may be exchanged or issued store credit, which expires one year from the order date.

Packaging Returns

Shoes: Use the provided white bag to return your shoebox. If you have a return label, place it on the bag, or write your RMA number on the outside.
Other Items: Return items in their original packaging. Include the return label or RMA on the outside.
Ensure all returns are properly packaged to avoid refusal.

Important Instructions

Returns must include an RA number and a brief note stating the reason for the return.
Wear shoes indoors only, on soft surfaces. They must be free of signs of wear.
Return shipping costs are your responsibility unless the item is damaged or defective.

Changes and Cancellations

To change or cancel your order, contact us at +447897023988 as soon as possible. We cannot guarantee changes once the order is processed.

Thank you for your business!